Cancellation and Refund Policy

How this policy works

When you book a safari, a stay or a package with us, we pay or reserve parts of your trip in advance, such as safari permits and resort rooms. Some of those costs cannot be recovered once they are paid. That is why this policy treats the safari and the accommodation separately.

The policy below applies to all of our packages. If your booking confirmation says anything different, please tell us before you pay.

How to cancel or change a booking

Please tell us in writing, by email to info@bandhavgarhjunglesafari.com or by WhatsApp on 9755725345, and include your name, the booking details and what you would like to do. We will confirm in writing that we have received your request. The date and time we receive your message is treated as the date of cancellation.

You can also call us, but please follow up in writing so there is no confusion.

Refund policy for packages

Package bookings are refunded as follows:

• The safari booking is not refundable, because it is part of a package booking.
• Refunds on accommodation depend on how many days before the trip you cancel, as shown above.
• The number of days is counted from the date we receive your written cancellation to the first day of the trip.

The earlier you tell us, the more we can return to you.

Safari permits

Safari permits are issued by the forest department for a specific zone and time slot. Once a permit has been issued it is usually not refundable or transferable, because the authorities do not return the fee. We will always tell you if a permit can be changed or refunded under the rules in force.

Resort stays and transfers

The refund policy above applies to the accommodation in your package. For peak dates, such as March to June and the late December holidays, or for separate stay-only bookings, a resort may have its own terms. If anything differs from this policy, we will tell you before you pay. Transfers and drivers already arranged for your dates may also carry a charge.

Changing your dates

If you would like to move your trip, ask us as early as possible. We will check availability for the new dates and tell you whether the change is possible and whether there is any difference in price or charges. A change is not guaranteed, because permits and rooms are limited.

If the park, authorities or weather change things

The park can close or change its rules at short notice, for example because of government orders, severe weather, safety concerns or maintenance. The core zones are also generally closed during the monsoon.

If this means a service we booked for you cannot take place, we will offer you the closest alternative or a new date. If neither is possible, we will refund what we can recover. Costs that cannot be recovered, and any expenses you have incurred outside our arrangements, such as flights or train tickets, are not covered.

Late arrival and no-shows

If you arrive late, miss a safari slot or do not turn up, the permit and the related charges are normally treated as used, and no refund applies. If you are delayed, please call us right away. We will do our best to help, but we cannot hold a slot that the authorities have allotted to someone else.

If we cancel

If we have to cancel your trip for a reason within our control, we will refund everything you have paid for the cancelled services. If we cancel because of circumstances outside our control, such as those in the section above, we will offer an alternative or refund what we can recover, as described there.

How and when refunds are paid

Approved refunds are paid back to the account or payment method you used, where possible. They usually take some time to reach you, because the time depends on our bank and on yours. We will tell you the expected timing when we confirm your refund.

Contact us

For any question about cancelling, changing or refunding a booking: